Upcoming Vacation
2019-05-01

Spencer and I will be on vacation May 3-13. We will not be available to answer any phone calls or emails during this time, but we will do our best to get back to you as quickly as possible when we get back on Tuesday, May 14. Thank you in advance for your patience!

If you have an emergency, you can reach out to our CEO, Dave, at dave@trooptrack.com.

Permalink

Newsletter Fix
2018-11-14

One of our last fixes broke the newsletter, so any newsletters that were supposed to send yesterday or today (Nov. 13 or 14) never went out. 

The issue is fixed now. :) You can go to your newsletter preview at Communicate > Newsletter Settings and click the "Send Now" button to send out your missed newsletters.

We're sorry about the disruption. Have a great day!

Community Post

Permalink

13 Nov 2018 Update
2018-11-12

We’ve made several small fixes to the site:

  • When using your browser to print the Manage -> Patrols/Den/Units page the group headings were disappearing. Now they stay visible.
  • When adding awards using the “Start Achievement” button on a user’s “Achievements” tab of their profile, the pop-up window used to load very slowly, and the awards weren’t organized well. Now the window pops up much more quickly, and the awards are sorted by name.
  • When recording someone’s training, the selection drop-down used to get hidden. Now it stays visible.

Community Post

Permalink

TurboNET is Working again
2018-10-24

TurboNET broke on Tuesday Oct 16 when ScoutNET changed some of their web settings. We pushed a fix for the issue yesterday evening (Wed Oct 24) and haven’t seen any errors since, so the problem’s been taken care of. We’re sorry we couldn’t fix it any sooner. Have a great day! 🎉

Community Post

Permalink

12 Oct 2018 Update
2018-10-12

We’ve made several fixes to the site:

  • We’ve clarified the Troop "Reply To" setting (Manage > Settings > Edit Troop Settings > TroopTrack Settings). This lets you specify the "Reply To" field for emails sent by TroopTrack on behalf of your troop, like Event Invitations and the Troop Newsletter. So if a user responds to an Event Invite, their response would be sent to this email.
  • We fixed a bug on the new Item Records page for Event Items. The page would sometimes break if someone had begun paying for an Event Item with PayPal but hadn’t finished.
  • On the Dashboard, we fixed a link to edit achievements for some troops
  • For TLUSA Troops: We fixed an issue where old CORs were still getting new member application emails.

Have a great weekend!

Community Post

Permalink

Event Items and Sign-up Sheet improvements
2018-09-29

We’ve released a new feature and several improvements today! :D

Event Items

  • If you have the Manage Events privilege, you can attach Items to events that users can then purchase. You can use this to sell event-specific T-shirts in various sizes, or let people choose between meal options, or maybe upgrade to a nicer cabin. Create and edit your items in the Advanced tab when editing the event.
  • The items can be free, or you can set a price.
  • You can optionally limit items—say, if you only have 10 T-shirts available, only that many will be sold.
  • People can purchase items with their TroopTrack money account, PayPal, or Stripe (depending on your troop’s online payment settings: Manage > Settings > Online Payments). Parents can purchase items on behalf of their children.
  • You can also see a report of who wants how many of which items, and the CSV export has more information: when the purchase was made, how they paid, and who did the purchasing.

Sign-up Sheet Improvements

  • Anyone can see who has volunteered for what
  • You can volunteer people you have access to, not just your family
  • The list of assignments is sortable, so you can see who’s bringing what more easily
  • You can resend sign-up sheet emails
  • The sign-up email shows items and their counts

Hours/Miles/Nights Syncing Improvement

  • Historically, on the "Record Attendance/RSVPs" page, the hours/miles/nights (HMN) columns didn't auto-populate based on the event's data. Now the HMN columns do auto-populate.
  • It also updates users’ data if the event’s HMN data changes, but only for users whose data matches the event’s data.
  • So if a service day lasts longer than expected and should have been 5 hours instead of 3 hours, you can change that in the event details and it will update everyone with 3 hours to 5 hours. If one person had to go home early though and only got 1 hour, it’ll leave that unchanged.

One last thing

  • For the AHG PI/PA golf badge we mistakenly had one of the electives listed as a requirement; we fixed it.

For photos see the community post. :)

Permalink

19 Sep. 2018 Update
2018-09-19

We’ve released some more fixes:

  • For AHG Troops: Fix an error when importing from AHGconnect (If you recently got a message like "Your changes were rejected" when importing from AHGconnect, please try again)
  • Improve some CSV exports: The Communicate > Member Spreadsheet includes youth/adult and patrol name columns. The User export includes an active/deactivated column.
  • For troops that use Stripe: before, when paying for an event, the fee description would say it was paid with PayPal. This is fixed for future payments (past payments will continue to show PayPal).

Community Post

Permalink

22 Aug 2018 Update
2018-08-22

We’ve released some bug fixes for you:

  • The Attendance Sheet PDF for events works now, before it was just spitting out gibberish
  • On the main Manage page, users’ ages will update correctly now
  • For AHG troops: we updated the AHGconnect importer to fix some issues with importing trainings
  • If you go to the TroopTrack home page while logged in, the "Click here to go to your troop" link is prettier

Community Post

Permalink

15 Aug 2018 Update
2018-08-15

We've made some more updates! 😄

  • Remember how you can RSVP to events without logging in using the link in the invitation email? You can also now pay event fees without logging in.
  • On a similar note, you don't need to log in to respond to sign-up sheet invitation emails. 🎉

Dave is going on vacation for the next couple weeks, so while he's away we're going to work on smaller bugs and features, like the stuff we've released in [the last update](https://community.trooptrack.com/t/13-aug-2018-update/7712) and this one.

Once he gets back we'll work on our next "big" feature: Attaching optional purchases to events so that, for example, camp attendees can optionally pay for a camp t-shirt if they want one. 👕

Community post

Permalink

13 Aug 2018 Update
2018-08-13

We’ve got some new features and bug fixes for you! :)

New features:

  • We added Project Fi to our list of supported cell phone carriers
  • We made adding leadership positions easier by adding a search field to find which position you need
  • Girl Scout troops can use the Record Outside Participation button to record miles/nights

Bug fixes:

  • Fix a bug where deleting a user’s avatar would sometimes raise an error
  • For BSA troops: The Individual Progress Report now fits cleanly on one page
  • For BSA troops: Fix a bug where uploading Blue Cards didn’t work
  • For BSA troops: The OA Eligibility report counts 4-night campouts correctly
  • Fix a bug that prevented IE users from editing events’ dates

Community post :)

Permalink

TroopTrack Faces (BETA)
2018-08-05

Our robot overlords are coming! Announcing TroopTrack Faces, a BETA feature for searching your photo albums.

https://community.trooptrack.com/t/trooptrack-faces-beta/7672

Permalink

Provisional Progress is here!
2018-08-03

Provisional Progress

We've been working on it for a couple months now, and we're excited to say that Provisional Progress has arrived! What is Provisional Progress, you ask? It's a setting you can turn on (it's off by default) that lets any member of your troop enter "provisional" achievement data. It's "provisional" because a leader with the Manage Achievements Privilege (MAP) must confirm the data for it to show up in places like the shopping cart or the user's profile.

See this community post for all the details and pictures. :)

Other stuff

We've also released some bugfixes:

  • For BSA, we were showing raw HTML in the “Board of Review Worksheets”. That’s been fixed.
  • Trying to go to the new troop form while already logged in was breaking. Not anymore.
Permalink

25 Jul 2018 Update
2018-07-25

We've updated several things recently:


• Fix a bug where users paying for event tickets with PayPal couldn’t record guests

• Separate retired and active Merit Badges in forms

• For AHG users, sometimes when importing data from AHGconnect an error would occur about unnamed trainings. This has been fixed.


The provisional progress update is almost done! We're super excited to release it soon! :D

Permalink

Problems with AT&T email addresses
2018-07-17

We wanted to make our users aware that TroopTrack emails being sent to AT&T or any of its affiliated companies (BellSouth, for example) are being blocked by AT&T.


We have already reached out to them, but it will take some time to hear back, have the request to remove the block approved, and then actually have the block removed. If you use an AT&T, BellSouth, or other affiliated email address for TroopTrack, please reach out to AT&T to request that this block be removed so that you can continue to receive your emails. Hopefully, this will help expedite the approval process. You can contact them at abuse_rpl@abuse-att.net.


In the meantime, we appreciate your patience as we work to get this resolved as quickly as possible.

Permalink

Out of the Office
2018-06-28

We wanted to let everyone know that we will be out of the office all day on Friday, June 29, as we will be attending Spencer's brother's wedding out of town. We will resume our normal hours on Monday. :)

Permalink